On February 16, 2018, Coinbase admitted that some customers were overcharged in error for credit and debit purchases of cryptocurrencies. The problem was initiated when banks and card issuers changed the merchant category code (MCC) for cryptocurrency purchases earlier this month. This meant that cryptocurrency payments would now be processed as "cash advances", meaning that banks and credit card issuers could begin charging customers cash-advance fees for cryptocurrency purchases. Any customers who purchased cryptocurrency on their exchange between January 22 and February 11, 2018 could have been affected. At first, Visa blamed Coinbase, telling the Financial Times on February 16 that it had "not made any systems changes that would result in the duplicate transactions cardholders are reporting." However, the latest statement from Visa and Worldpay on the Coinbase blog clarifies: "This issue was not caused by Coinbase."[45]

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Coinbase was founded in June 2012 by Brian Armstrong and Fred Ehrsam.[6][7] Blockchain.info co-founder Ben Reeves was part of the original founding team but later parted ways with Armstrong due to a difference in how the Coinbase wallet should operate.[8] The remaining founding team enrolled in the Summer 2012 Y Combinator startup incubator program. In October 2012, the company launched the services to buy and sell bitcoin through bank transfers.[9] In May 2013, the company received a US$5 million Series A investment led by Fred Wilson from the venture capital firm Union Square Ventures.[10] In December 2013, the company received a US$25 million investment, from the venture capital firms Andreessen Horowitz, Union Square Ventures (USV), and Ribbit Capital.[11] 

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I have not been using Coinbase long but I have used it long enough to feel like I’m getting burned. I am using Coinbase as, what I call, a pass through as in the end, I am purchasing crypto that is not supported by Coinbase with the BTC I purchase through Coinbase. While the app itself is great as it is easy to navigate the process of withdrawing funds is not so great. I purchased BTC with the intent of withdrawing to purchase another crypto. A week and several emails later my BTC has not yet been released for withdraw. Prior to this transaction I had done several others successfully with no issues, now, for no reason whatsoever my funds are pended for “further research”. I am a patient person but as I’m sitting here waiting the BTC value is falling and the cost of the crypto I am looking to purchase is rising which means at this point I have missed out on a few hundred dollars of profit all because Coinbase won’t release my funds. I am giving only 1 star because (1) communication with Customer Service has not been great as I am still sitting here clueless on what’s going on and (2) I’ve missed out on significant profit and have no idea why or have any sense of comfort that this won’t be an ongoing issue 

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In January 2015, the company received a US$75 million investment, led by Draper Fisher Jurvetson, the New York Stock Exchange, USAA, and several banks.[20] Later in January, the company launched a U.S.-based bitcoin exchange for professional traders called Coinbase Exchange.[21] Coinbase began to offer services in Canada in 2015,[22] but in July 2016, Coinbase announced it would halt services in August after the closure of their Canadian online payments service provider Vogogo.[citation needed]

In February 2019, Coinbase announced that it had acquired "blockchain intelligence platform" Neutrino, an Italy-based startup, for an undisclosed price.[33] The acquisition raised concern among some Coinbase users[34] based on Neutrino founders' connection to the Hacking Team, which has been accused of providing internet surveillance technology to governments with poor human rights records.[35] On March 4, 2019, Coinbase CEO Brian Armstrong said his company "did not properly evaluate" the deal from a due diligence perspective and thus any Neutrino staff who previously worked at Hacking Team "will transition out of Coinbase."[36]

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