Coinbase has lost my money twice now. Once was due to an old account that, thanks to a bug in their verification process, I cannot re-authenticate. I bought 1 bitcoin back when they were only about $50 each with Coinbase. That money is gone forever now. And I acknowledge that it’s my fault that I did not set up a forwarding email with Coinbase, their support just refused to help. The second time was a month ago. I made a trade on Coinbase, and for some reason, the app glitched to think I have 5x more money than I actually… Read more »
On February 16, 2018, Coinbase admitted that some customers were overcharged in error for credit and debit purchases of cryptocurrencies. The problem was initiated when banks and card issuers changed the merchant category code (MCC) for cryptocurrency purchases earlier this month. This meant that cryptocurrency payments would now be processed as "cash advances", meaning that banks and credit card issuers could begin charging customers cash-advance fees for cryptocurrency purchases. Any customers who purchased cryptocurrency on their exchange between January 22 and February 11, 2018 could have been affected. At first, Visa blamed Coinbase, telling the Financial Times on February 16 that it had "not made any systems changes that would result in the duplicate transactions cardholders are reporting." However, the latest statement from Visa and Worldpay on the Coinbase blog clarifies: "This issue was not caused by Coinbase."
What is the point of being insured if they will never admit wrongdoing? It is rare that an employee will steal your funds. My account was almost emptied when they sent my funds to someone in the Netherlands. Coinbase has done nothing to get them back for me. I had not even accessed my account for a week, yet they accuse me of doing something that caused this to happen. I would never give anyone my password, there’s no one else here to use my computer, my internet provider said I got no messages from Coinbase (2 step verification) on… Read more »
Coinbase is a all around awesome platform to quickly and swiftly get into the world of crypto assets. Trusted them from day one and so far so good ! The only negative situation I have encountered has been 1 . I bought $25 dollars of bitcoin and was charged twice but only got $25 worth of bitcoin .... contacted coinbase and that very same day got a email back from them saying they knew about the situation and that they where on top of it because it happened to more people that week... a day or two pass and I received another email saying my problem was resolved..... it wasn’t and still hasn’t been resolved! Thank God I only bought $25 and not a lot more ! It’s $25 I’m not going to be after anyone for that little amount of money but it definitely impacted my good experience with coinbase and their over all standing with me , my friends and my family after this situation that has still not been resolved .
don’t use coinbase. They held my funds and I couldn’t use my bitcoins until their value dropped by 1/4. this company is awful. I verified my ID, bank account, email, and everything and they lied and said initially it takes 3-4 days for funds to be available. once the bought the bitcoin they said it will take one week. and that is still a lie because after one week the funds are NOT available. liars !!!!